Viva FAQ

  1. What is Viva Wallet?

Viva Wallet is an "online wallet" that allows you to securely and conveniently deposit, withdraw and transfer funds online.

  1. Do I need to open an account with Viva Wallet to deposit?

No, it is not mandatory to open a Viva wallet account to make deposits. You can choose to make deposits with your card, bank account or even make a cash transfer without opening Viva account. But, if you wish to use a credit card, you will have to sign up with Viva.

  1. Can I use my existing Viva Wallet account?

Yes. You can fund your account from your existing Viva Wallet account.

  1. How do I sign up for a Viva Wallet?

Please follow the steps below:

  • To sign up for a Viva Wallet account, visit
  • Fill in the Viva Wallet account sign up form. Make sure you enter your details correctly so your account can be authorized and verified by Viva.
  • Fund your account with the available payment modes at Viva.
  • Your account will be ready for use once you've completed these steps.
  1. How do I fund my Viva Wallet account?

Viva offers many instant and local options for funding your Viva wallet account, including cards, bank accounts etc. For further information on funding your account visit

  1. How do I deposit to my account using Viva Wallet?

Please follow these steps to fund your account with Viva Wallet:

  • Log in to your account.
  • Go to Cashier and Select Viva Wallet option.
  • Enter or select your deposit amount and bonus code (if applicable), then click on 'Deposit'.
  • You will now be re-directed to Viva Wallet.
  • At Viva, you can choose to complete your transaction as a guest user by making payment with cards, bank account and cash transfer option. You can also complete the transaction by making payment from your wallet balance by logging in to your wallet account.
  • Your funds will be instantly added to your account if you complete your transaction with Cards or Viva Wallet. If you select to complete the transaction with bank account, funds will be added to your account within 24 hours. Cash transfers will be added as soon as we receive the funds.

7. Are there any fees associated with Viva Wallet?

We don’t charge a fee for Viva Wallet deposits. Viva may charge you a fee for your transactions. Please visit for more details on their fee structure.

  1.  How long will it take for my transfer to reach my account?
  • Transactions made using cards and Viva wallet are instant.
  • Transactions made using bank account will be added to your account within 24 hours.
  • Transactions made using cash transfer option will be added when you pay cash at the store.
  1.  Can I withdraw to Viva Wallet?

Yes, to withdraw using Viva wallet you need to have made a successful deposit with your Viva wallet account within the last six months.

  1. Which currencies does Viva Wallet transact in?

Currently Viva wallet transactions are processed only in EUR.

  1.  Can I withdraw to Viva Wallet if I deposited using a different payment method?

Yes. However, to withdraw using Viva Wallet you need to have made a successful deposit with your Viva wallet account within the last six months.

  1.  Can I Withdraw more than my initial deposit using Viva Wallet?

Yes, you can withdraw more than the initial deposit using Viva Wallet.

  1. What is the average processing time for Viva Wallet withdrawals?

Funds will be credited to your Viva Wallet account within 24 hours after approval.

  1. Are there any transaction fees associated with Viva Wallet withdrawals?

We don’t charge a fee for Viva Wallet withdrawals