What’s the procedure?

  1. All withdrawals are reviewed by our internal review team and must be approved; this process can take up to 2 business days. Occasionally, withdrawals may be merged in the event of a previous withdrawals not being processed yet. If you have unused bonus money in your account, you may not be able to withdraw.
  2. You can only withdraw onto the card or eWallet that you used to make your deposit. This means that the payment method must be verified before any withdrawal can be made, and the payment method must belong to you and registered in your name.
  3. Until the withdrawal is dispatched, you may reverse and have the funds added back to your account. To do this, go to the cashier, click 'Deposit', any pending Withdrawal amount will be displayed, and you can enter the amount you’d like to reverse. (Please note that this feature is no longer available to our UK customers)