Any questions? We can answer some of the major issues here.
Why do I have to share my personal data when registering? This is a necessary condition to be able to take advantage of everything we have to offer you at VistaBet. We need your first name, last name and address to contact you, your date of birth allows us to confirm that you are of legal age to sign up with us, and your email is if you’ve any issues – we can contact you.
Why do I have to send a copy of my ID? Identity and Age verification is needed by Greek law as we are legally obliged to clearly identify all of our customers and their respective ages. This process is carried out by verifying an ID from you.
Is there a schedule for this process? The process, known as Know Your Customer (KYC), follows the following schedule.
1. Provide an identity verification within 30 days of signing up – otherwise the account will be closed.
2. We aim to review and process documents within 24 hours of receiving them.
3. If you’d still like to have an account, you’ll be able to reopen your account after this period by providing a copy of your ID.
What can I use as ID? We only accept government-issued ID card, as they must clearly state your first name, last name, date of birth, place of birth, nationality and a photo of you.
Why wasn’t my ID accepted? Your ID was not accepted because it must clearly show your first name, last name, date of birth, place of birth, nationality and a photo of you, and your ID was not clear. If it is an ID you must send both the front side and the back side. Please note that only the Greek National Identity Card and Passport will verify your personal details.
Is it safe to upload my personal documents? We guarantee that your documents are secure once they leave your computer using 'SSL' technology. Thus, you can be sure that your documents cannot be intercepted when submitting via the Internet.
How are my documents protected once I send them to you? Your documents are stored in a highly protected data center that is equipped with numerous levels of security control, which protects your information against unauthorised access.
Who has access to my documents? Only employees who work on verifying your documents have access to this data.
I don't have a scanner to scan my documents - what can I do? It’s easy, you can use a digital camera, your phone, or a webcam to take a picture of your documents. Just make sure they’re clear!
Why do I need to add my personal details in Latin characters? To guarantee you that the verification of your identity goes smoothly and easy, we need to store all your personal details in the Latin Alphabet.